Refund Policy for Digital Books

1) Scope of this policy

This refund policy applies only to digital books (for example, PDF and EPUB exam-prep titles) sold via MasteryExamPrep.com and our e-commerce provider (such as Lemon Squeezy). It does not apply to app subscriptions or in-app purchases from the Apple App Store or Google Play. Those purchases are governed by the respective store’s policies.

2) Digital books are instant downloads

When you purchase a digital book from us, you receive immediate access to download the files (typically PDF and/or EPUB). Because digital files can be copied and stored indefinitely, we treat these as non-returnable digital goods. For this reason, we do not offer “change of mind” or “I decided not to study” refunds for full digital editions.

3) Lite/free editions — try before you buy

To help you evaluate technical compatibility and our content style before purchasing a full edition, we may offer Lite or Free sample editions of certain titles (for example, a subset of chapters or practice exams). These samples are intended to let you:

• Confirm that our PDF and EPUB files work correctly on your devices and reading apps (e.g., Apple Books, Adobe Reader).
• Preview the difficulty, depth, and explanation style of the questions.

By purchasing a full digital edition, you acknowledge that you have had the opportunity to test compatibility via any available Lite or sample edition.

4) When refunds are available for books

While full digital editions are generally non-refundable, we will work with you in the following cases:

• Duplicate purchase: If you accidentally purchase the same digital book twice with the same email/account, contact us and we will refund the duplicate transaction or provide a suitable credit.
• Technical issues with the files: If a PDF or EPUB file is corrupted, incomplete, or cannot be opened despite reasonable troubleshooting, we will provide replacement files. If we are unable to provide a working copy, we will issue a refund for that purchase.
• Wrong product delivered: If you received a different title than the one you ordered due to an error on our side, we will correct the files or refund the purchase.

In all cases, we may request your order details (such as order ID, email address, and purchase date) so we can locate the transaction.

5) App Store and Google Play purchases

If you purchased a subscription or in-app content via the Apple App Store or Google Play, those transactions are processed and controlled by the respective app store. Refunds, cancellations, and billing disputes for those purchases must be handled through Apple or Google, and are subject to their terms and policies. This page does not override app-store rules.

6) How to request help with a book purchase

If you believe you qualify for a refund or need help with accessing your digital book, please contact us:

• Email: support@masteryexamprep.com
• Include: your name, the email used at checkout, order ID (if available), and a brief description of the issue.

We aim to respond promptly and either resolve technical issues with replacement files or, where appropriate under this policy, issue a refund or credit.

7) Local consumer rights

Nothing in this policy is intended to limit any mandatory consumer rights that may apply in your jurisdiction (for example, statutory rights related to digital content in certain countries or regions). Where such rights apply and conflict with this policy, your statutory rights will prevail to the extent required by law.